This issue is usually due to the web browser you use, or some glitch while loading the page. Try clearing your cache and load the page again or use a different browser if possible. This also can happen on smart phones and tablets.
If you need assistance, please contact us by submitting a ticket including:
- Your full name
- Email address used during the purchase
- Order ID (if you have it)
and we'll send you the information you need within 24 to 48 hours.