I can't Login to my 1-on-1 Account

Once you are set-up, you should be receiving an automated email from us with your username and password. Please note that this information will be sent to the email you used during the purchasing process.

If you forgot your password, please go to this page, enter your email address and click on "forgot password". 

Please make sure to check your spam folder. It can take up to 15 minutes for the email to arrive to you.

If you need more help, please contact us by submitting a ticket including:

  1. Your full name
  2. Email address used during the purchase
  3. Order ID (if you have it)

And we'll process your request within 24 to 48 hours.

Have more questions? Submit a request


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